Privacy Policy
Effective Date: October 5, 2025
Our Commitment to Your Privacy
At Shine On Inclusivity, your privacy is our priority. We work with families, care teams, and case managers who often share sensitive or personal information to help us provide the right supports. We treat all information with respect, confidentiality, and transparency. We never sell or rent personal data and only share what is necessary to fulfill your order or comply with state requirements.
Information We Collect
We collect only the information needed to provide you with quotes, orders, and services. This may include:
- Limited website usage data (such as cookies or analytics)
- Name, address, email, and phone number
- Shipping and billing details
- Order and product information
- Information provided on DDA funding requests or invoices
- Sensory, safety, or medical preferences only if shared voluntarily to ensure appropriate product selection
How We Use Your Information
Your information helps us:
- Prepare and process quotes, orders, and invoices
- Ship products and communicate about deliveries
- Coordinate with DDA case managers, fiscal intermediaries, or authorized caregivers (with consent)
- Maintain required records for billing and audit purposes
- Improve our services and product offerings
We do not use your information for unrelated marketing or advertising.
How We Protect Your Information
We use security measures to keep your information safe, including:
- Password-protected systems and secure servers
- Limited staff access to client records
- Encrypted or secure payment processors
- Proper destruction of outdated paper or digital files
If a data breach ever occurs, we will notify affected individuals promptly and take immediate action.
When We Share Your Information
We share personal information only as necessary, such as:
- With DDA case managers or guardians (for order coordination or approval)
- With shipping carriers and payment processors (to complete your order)
- When required by law, state audit, or government review
We never share information for commercial gain or with unrelated third parties.
Cookies and Website Use
Our website may use basic cookies or analytics to improve accessibility and performance. These tools do not collect personal or medical data. You can adjust your browser settings to block or delete cookies at any time.
Your Rights
You have the right to:
- Request a copy of the personal information we hold
- Ask for corrections or updates
- Request deletion when information is no longer required for business or state recordkeeping
To make a request, contact us at info@shineoninclusivity.com
Record Retention
We retain invoices and records only as long as necessary to comply with:
- DDA and state recordkeeping requirements
- Accounting and tax laws
- Warranty or replacement needs
After those periods, we securely delete or destroy information.
Children’s Privacy
We do not knowingly collect personal information from children under 13 without verified parental or guardian consent. If you believe a child’s information was shared without permission, please contact us immediately so we can remove it.
Updates to This Policy
We may occasionally update this Privacy Policy to reflect new laws or business practices.
When we do, we’ll post the updated version on this page with a new effective date.
Terms of Service
Effective Date: October 5, 2025
Overview
Welcome to Shine On Inclusivity. By purchasing from or interacting with our website, you agree to these Terms of Service.
Our goal is to provide affordable, high-quality products that support individuals served by the Developmental Disabilities Administration (DDA) and others seeking inclusive, adaptive supplies.
These terms apply to all users of our site, including customers, families, case managers, and contractors.
Purpose of Our Products
Shine On Inclusivity provides specialized equipment and supplies to support sensory regulation, safety, independence, and community participation.
Our products are not medical devices unless specifically stated by the manufacturer. Always consult with a licensed healthcare or therapy professional before using products for therapeutic or medical purposes.
Orders and Quotes
- Orders may be placed directly or through DDA case managers and authorized payees.
- Quotes are valid for 14 days from the issue date unless otherwise stated.
- We can provide annual or recurring invoices (monthly or quarterly shipments) for ongoing needs.
- We reserve the right to adjust prices if supplier costs or shipping rates change, but we will always notify you before processing.
If an item is unavailable, we’ll offer a comparable replacement or back order option.
Payments and Billing
- Payment is due as outlined on your invoice or funding authorization.
- For DDA-funded items, Shine On Inclusivity will bill the appropriate funding source once approval is received.
- For private pay, all major credit cards and purchase orders are accepted.
- Late or unpaid invoices may result in a hold on future orders until balances are resolved.
All pricing reflects fair and reasonable market rates as expected under DDA SES guidelines.
Shipping and Delivery
- We ship to all counties in Washington State.
- Most items are shipped within 5–10 business days once approval or payment is confirmed.
- Custom or special-order items may require additional time.
- You will receive tracking information when available.
If an order is lost or damaged in transit, please contact us immediately so we can assist with a replacement or claim.
Returns and Replacements
Because many of our items are used for personal, sensory, or medical needs, returns are limited for health and safety reasons. We will, however, replace defective, damaged, or incorrect items at no cost.
Please contact us within 14 days of delivery if an issue arises. Include your order number and photos (if applicable) so we can process your request quickly.
Quotes and DDA Approvals
Shine On Inclusivity provides quotes and item descriptions designed to align with DDA Specialized Equipment & Supplies (SES) requirements.
Final approval of any item is at the discretion of DDA and your case manager.
We are happy to modify quotes or provide documentation to help with funding requests.
Confidentiality and Client Information
We follow all applicable privacy and confidentiality laws.
Any personal or medical information shared with Shine On Inclusivity will be used only to process orders, coordinate with DDA, or fulfill state record-keeping requirements.
For details, please review our full Privacy Policy.
Product Use and Safety
Customers are responsible for ensuring products are used safely and as intended.
Always supervise children or vulnerable individuals during product use and follow manufacturer guidelines.
Shine On Inclusivity is not responsible for injury or damage caused by misuse or unauthorized modification of products.
Limitation of Liability
Shine On Inclusivity will not be liable for:
- Indirect, incidental, or consequential damages
- Delays caused by suppliers, carriers, or funding approvals
- Misuse or modification of products after delivery
Our total liability is limited to the replacement or refund value of the product purchased.
Intellectual Property
All photos, product descriptions, and branding on this site belong to Shine On Inclusivity or their respective manufacturers.
Please do not copy or reproduce content without written permission.
Changes to These Terms
We may update these Terms of Service as needed to reflect new policies or regulations.
The latest version will always be posted on this page with a new effective date.
Contact Information
If you have questions about these Terms or any aspect of your order, contact us:
📧 info@shineoninclusivity.com
📍 Shine On Inclusivity, [Online Store]